SOCIAL MEDIA FAQS





Social Media FAQs

How do I cancel my subscription?

You can cancel at any time, either by letting us know by email, or in recurring payments (Paypal) or online banking (debit/credit card).

How does the subscription work?

It’s a monthly rolling subscription. Payment will be taken on the same day each month.

You’re not tied into anything. It’s a subscription that you control and you can cancel at any time, either by letting us know, or in recurring payments (Paypal) or online banking (debit/credit card).

When is my payment taken after the free trial?

It’s free for the first 30 days and if you like the service and don’t cancel, the first payment will be taken on the 31st day.

Do you need my password to run the service?

Yes, we do need your username and password to run the service. We can understand why you’d be nervous about this. You can enter your password on the signup form, which is 100% secure, safe and encrypted. Alternatively, you can signup without your password and provide it at a later date, once you’ve spoken to one of our social media experts.

Once we receive your account details, we setup your account and your password is then blocked out in our software. After that, no one has access to it. This is the most secure way we’ve found to work with client’s passwords.